I've used Southwest Heating and Cooling for the past ten years. First and foremost they are reliable. They respond to requests for service promptly. They come when they say they are coming and the support staff will answer your questions or switch you to their service department for more involved questions. AN ACTUAL PERSON ANSWERS THE PHONE. Anyone I have spoken too has been nice to speak with. Their service people are knowledgeable and efficient. and provide you with an invoice for completed work along with quotes for any additional work they recommend. Their fees are reasonable for the level of service you receive.
I would like to thank Hazel and Eric the service technician with setting up and performing the maintenance on our AC unit. Eric kept me updated on his arrival and the what was being done to the unit! I would highly recommend them for your heating and cooling needs! Thank you!
We purchased a HVAC system from Southwest H & C through our builder. After a few months living in the house, we purchased the maintenance package and scheduled our first of 2 annual maintenance check ups. The service person, JWoody, was fantastic! He was thorough and explained everything he did. A problem was found , the parts were ordered, and a re-visit scheduled immediately. Unfortunately, an additional part was needed that was unforeseen so again the other part ordered and another visit scheduled right away. Our experience with JWoody and the scheduler, I believe Natalie, who was on top of getting appointments scheduled as soon as possible, were just great and very pleasant to work with. We found our experience with your company representatives refreshing in knowing they were very concerned with giving us exceptional customer service. Bravo!
John Woody the technician came by today from 8am to 9:10am and was very professional and informative on the findings today. I would highly recommend getting this guy on your side! He is a very hard worker and educated me on everything he was doing.
Thank you SW Heating and Cooling! Our AC was not operating and technician Jorge arrived promptly. Within and hour the problem was found, corrected and the house cooling off. I am VERY pleased with the professional service received as well as the company's customer service skills. Calls were quickly returned. I was kept informed as to when to expect service. Everyone I spoke with was pleasant and helpful. Repair fee was very reasonable. Our technician was knowledgeable and very thorough. I would not hesitate to call on the company again if needed and would also totally recommend them.
A long time resident of Cape Coral recommended SWHC to us several years ago, when we bought our home. Their reliability and customer support have proven impossible to beat. Being only part time residents, finding completely reliable vendors is not only hard, but a must, and SWHC has filled the bill. Highly Recommended.
I can’t say enough about this company. I was having issues with my system turning on. A friend referred me to Southwest Heating and Cooling. I thought I would have to wait a few days for someone to come out to take a look and diagnose the problem considering it’s mid-July with record heat AND, are in the middle of a pandemic. To my great surprise, they dispatched someone to my home the same day! My tech, Joe, was very polite, knowledgeable and I appreciated him entering my home with gloves and a mask. That shows that this company truly cares about the welfare of its customers. He was able to diagnose the problem quickly and flush the entire system. He did such a great job that I have now signed up for semi-annual maintenance visits so that I can avoid the situation where my AC stops working in the middle of July with 110° Heat index! I’m so happy to find a company that’s responsive, accommodating and does great work at a reasonable price. That’s hard to find in this area!!
I want to thank the Team at Southwest Heating and Cooling for their prompt and professional services. I would definitely recommend this team to help with your A/C needs. Great Value and most importantly, delivered above and beyond service. They kept me informed all the way through the process. We all dread the call from our spouse of the A/C not working especially Friday afternoon entering a scorching hot summer weekend in Florida. I called right away and spoke to Travis Smith who immediately sent out a technician named Joe to inspect. Joe was kind, respectful and professional when delivering the bad news it was time for a new unit. He was also very careful while in our home wearing proper PPE and Disinfecting areas he was working in (COVID -19 era). The team ordered the products and services I needed and was back early Saturday morning to install. Travis even offered and delivered a small A/C unit for our bedroom to help sleep through the night comfortably. Wow, above and beyond our expectations. 3 days later, we are a happy household and grateful that SW Heating and Cooling delivered on their promises. Thanks Jason, Travis, Joe and Ricardo!!! “Happy Wife is a Happy Life”
I had a completely positive experience, when having to replace both units, due to death of my old system in the heat of July. Jason knows his stuff and is a no bs kind of guy. Technicians did their thing. Eyvette In the office kept in touch throughout and answered all questions & updates on scheduling. A full unit is a huge investment and though I rarely take the time for reviews, maybe this can help someone else hire a company who can be trusted.
5 Star.....I’ve been doing business with Southwest Heating & Cooling for years. They never try to over sell products. I’ve trusted them after they proved themselves. I also have a rental property ranch home near Bobcat area, they service that as well. I trust them 100% The techs are very knowledgeable and informative. Thank you for doing such a great job and being honest with our community.
SW Heating and Cooling always does a great job for us. We’ve had SW do many different jobs over the past few years, from maintenance & minor repairs to complete replacements. I highly recommend! Thanks guys!
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